News

2020 has certainly been the year of online shopping, and CrossPeak has been there to make it all possible. So far this year, CrossPeak has:

• Successfully processed over 300,000 orders
• Handled over 500,000 product transactions
• Managed over $30,000,000 in order revenue

CrossPeak is an easy, effective, and customizable way to organize and manage WooCommerce orders. To see it in action, view the online demo.

COVID-19 has forced small and large businesses to rethink their selling strategies. Many businesses have added an eCommerce component to their model, or have had their pre-existing online business boom.

A booming business is great, but huge growth in a short period of time can leave businesses unprepared. Without a solid order management system, orders can get lost in the hustle, shipping can be delayed, and customer service can suffer.

Here are a few questions you can ask to evaluate how well your orders are being managed:

• How is your business keeping track of what orders have shipped?
• Is your business able to notate and track issues customers have with orders?
• Can your customer service representatives quickly find orders for customers?
• Is your business able to easily reship full or partial orders if needed?

If any of these questions brought up issues for you, consider using an order management system like CrossPeak OMS. CrossPeak OMS is built to handle large volumes of orders. It has everything an order management system needs in one place. Try the online demo to explore more.

CrossPeak makes shipping your products for the holidays easy.

With CrossPeak Order Management System, you can:

• Easily monitor shipping statuses
• Print packing lists, pick tickets, and shipping labels—individually or in bulk!
• Reship full or partial orders, logging reason for reshipment
• Allow customers to add gift messages and select specific delivery dates

Plus, with CrossPeak’s 3PL and Fulfillment Partners feature, you can also give partners the ability to print packing lists, pick tickets, and shipping labels individually or in bulk. And the FedEx and UPS integration makes shipping and tracking a breeze!

Use CrossPeak to simplify your shipping process! View our online demo to see it in action and contact us today.

Is your website collecting the right amount of taxes from your customers? With economic nexus laws, sales thresholds for collecting sales tax now vary from state to state, making it difficult to know how much sales tax to collect when selling online.

At CrossPeak, we recognize the importance of correct tax collection on your eCommerce site. That’s why we have designed CrossPeak OMS to work with the TaxJar for WooCommerce extension for tax calculation. This software solution helps automate the sales tax collection process so you can spend less time focusing on taxes and more time focusing on your business. Contact us today to see how CrossPeak can help your business sell and collect the right amount of taxes online.

Being able to see product trends and product popularity is valuable information for any business. Knowing what products are big sellers can help you know where to focus your advertising efforts (and what marketing efforts are paying off!) Also, knowing high-sellers is important for stock level purposes—keeping popular products in stock keeps both you and your customers happy! With CrossPeak’s Top Selling Products report, you can easily spot which products are the most popular for your business.

See how CrossPeak’s features can benefit your business! Contact us to learn more today.

CrossPeak provides call centers with the tools necessary for efficient order processing and excellent customer service. With CrossPeak’s intuitive interface, training is quick and easy—which means less time training and more time handling calls!

Useful Features for Call Centers

• Call tracking for disposition metrics.
• Ability to create call notes.
• Easy search for agents to efficiently find customers.
• View orders, charge credit cards, process orders/returns/exchanges, and reship orders.
• Granular permissions allow limited access, so call center agents only perform specific actions.

Provide Great Customer Service

• Promptly handle issues for customers by quickly opening new support cases.
• Easy order process lets call center agents quickly place orders for your customers.
• Reduced handle times make for more satisfied customers.

See how CrossPeak can work for your business! View our online demo or contact us today.