Track Promotions with CrossPeak Reporting

CrossPeak allows easy tracking of promotion performance with its Coupon Usage reports.

With CrossPeak reports you can:

  • View the orders that used a specific coupon in a selected date range.
  • View all purchases (including ones made using coupons) for a specified date range.
  • Check the performance of your marketing partnerships, promotional landing pages, remarketing, and more to see if they are converting.

Track the performance of your promotions with CrossPeak to make informed decisions and improve sales. Contact us to see how CrossPeak can help your business today.

CrossPeak Order Management System Perfect for Call Centers

CrossPeak provides call centers with the tools necessary for efficient order processing and excellent customer service. With CrossPeak’s intuitive interface, training is quick and easy—which means less time training and more time handling calls!

Useful Features for Call Centers

  • Call tracking for disposition metrics.
  • Ability to create call notes.
  • Easy search for agents to efficiently find customers.
  • View orders, charge credit cards, process orders/returns/exchanges, and reship orders.
  • Granular permissions allow limited access, so call center agents only perform specific actions.

Provide Great Customer Service

  • Promptly handle issues for customers by quickly opening new support cases.
  • Easy order process lets call center agents quickly place orders for your customers.
  • Reduced handle times make for more satisfied customers.

See how CrossPeak can work for your business! View our online demo or contact us today.

Create Recurring Revenue with Customer Subscriptions through CrossPeak

Offer your customers subscriptions to their favorite products with CrossPeak. Subscriptions automatically place customer orders at predetermined frequencies, creating recurring revenue for your business.

With CrossPeak, you can:

  • Create subscriptions with web sales or over the phone
    • Offer different subscription frequencies such as every 2 weeks or every 6 months
    • Set different prices for different subscription frequencies
  • Modify subscriptions
    • Change the frequency of subscriptions
    • Put the subscription on hold
    • Send the next subscription out early if needed

Create recurring revenue for your business! Contact us to learn more about using CrossPeak for customer subscriptions today.

CrossPeak’s Mailchimp Integration Makes Email Marketing Easy

Customer data is only valuable if it can be used. That’s why we designed CrossPeak to work effortlessly with the fastest growing email platform in the world, Mailchimp.

With CrossPeak’s Mailchimp Integration, you can easily sync customer data for use in email marketing. Check if any of your CrossPeak customers are subscribed to your Mailchimp list, and simply subscribe or unsubscribe them right from their customer profile.

With Mailchimp’s advanced list segmentation you can:

  • Segment customers who ordered by phone
  • Organize customers by Point of Sale

Contact us to learn more about the benefits of syncing CrossPeak with your Mailchimp account.

CrossPeak Takes Care of High-Volume Shipping Needs

CrossPeak’s 3PL and Fulfillment Partners Plugin makes high-volume shipping easy.

  • UPS and FedEx integration makes shipping and tracking simple.
  • Partners can print packing lists, pick tickets, and shipping labels in bulk.
  • Have the ability to assign specific products and categories to different partners. Unique partner logins only allow partners access to their orders in the simple fulfillment view.

View our online demo or contact us today to see how CrossPeak can work with your fulfillment partners fast and efficiently.

CrossPeak Handles High Volumes of Online Orders

It’s been another great year for CrossPeak OMS. So far in 2018, CrossPeak has:

  • Successfully processed over 80,000 orders
  • Handled over 110,000 product transactions
  • Managed over $6,000,000 in order revenue

CrossPeak is a reliable and efficient solution for all of your WooCommerce order management needs. View the online demo or contact us today to learn more!

CrossPeak Helps You Have a Successful Holiday Season

CrossPeak will play a key role in a successful holiday season for its users this year. With the CrossPeak platform you can:

  • Handle a high volume of orders on the web as well as over the phone, and manage them all from one place.
  • Capture gift messages and select specific delivery dates so that personalized deliveries show up at the right times.
  • Monitor shipping statuses, print packing lists, and pick tickets for timely order fulfillment.
  • Capture demographic information to best serve existing customers and help in gaining new ones.

Check out the online demo or contact us to learn more!

WooCommerce: The Most Popular eCommerce Platform

If your business is selling anything online, WooCommerce is a great option. WooCommerce runs on WordPress, whose software powers over 25% of the internet. Check out these WooCommerce stats:

  • Over 51,000,000 downloads
  • Regularly audited by Sucuri – an industry leader in security
  • Runs on WordPress – one of the best platforms for SEO
  • Tons of selling options – physical products, digital downloads, subscriptions, content, appointments
  • Stores and developers from all over the world

CrossPeak fits in seamlessly with WooCommerce and can easily integrate with other technology (email marketing, marketing automation, payments, and shipping) so you can perfectly customize it for your business.

CrossPeak Helps Keep Your Customer Service Connected

CrossPeaks’ intuitive platform provides your customer service team the information and abilities to keep your customers satisfied.

Whether in-house or outsourced, representative can have completely separate access and visibility for their distinct workflow. This allows representative to quickly access the information that’s most relevant to them, and no more.

Customer and fulfillment notes allow representative to quickly have the information needed to fully understand the customer’s purchase history and prior correspondence.

Access to transaction and shipment history, as well as ongoing subscriptions and upcoming invoices, allow representative to manage everything from returns and refunds to modifying subscription levels and frequencies.

View our online demo or contact us today to see how CrossPeak can be integrated into your business.

CrossPeak helping many different types of online retailers be more efficient.

Managing millions of customer records and millions of dollars in new orders each year, CrossPeak has proven that it is a great solution for many types of businesses.

This SaaS solution has been a great fit for more than just traditional hard good retailers, but for any business that needs to service customers and fulfill orders.

Current clients include the following verticals:

  • Professional Certification & Training
  • Gifting
  • Medical Devices
  • Delivery Logistics
  • Licensing
  • Hard Goods