CrossPeak provides call centers with the tools necessary for efficient order processing and excellent customer service. With CrossPeak’s intuitive interface, training is quick and easy—which means less time training and more time handling calls!
Useful Features for Call Centers
- Call tracking for disposition metrics.
- Ability to create call notes.
- Easy search for agents to efficiently find customers.
- View orders, charge credit cards, process orders/returns/exchanges, and reship orders.
- Granular permissions allow limited access, so call center agents only perform specific actions.
Provide Great Customer Service
- Promptly handle issues for customers by quickly opening new support cases.
- Easy order process lets call center agents quickly place orders for your customers.
- Reduced handle times make for more satisfied customers.