Simple Solutions for Your Small Business

CrossPeak is an easy-to-use order management system developed to help make your (eCommerce) life easier. The granular permissions environment enables completely separate user access and visibility for distinct workflows—outsourced or in-house customer service, warehouse or 3PL fulfillment, and multi-level business management.

CrossPeak supports multiple WooCommerce stores and all types of merchandise—featuring robust account history where all transactions, returns and account case notes are visible through an easy-to-view audit trail.

Order Management

Real-time integration with WooCommerce and Shopify means when an order is placed, you see it right away. With an automatic audit trail and robust reporting, you have insight into individual orders and your entire fulfillment process. Feel comfortable growing your business with a platform based on fulfillment and service best practices.

  • Permission-based views
  • Login dashboard
  • Standard reports
  • Customized reports available
  • Activity alerts
  • Activity tracking/audit trails
CrossPeak Demo - Orders

Customer Service

In CrossPeak, you can enter customer service cases, edit orders, create new orders, offer discounts, process returns—all quickly and easily. Through our permission-based environment, you can call customer service reps and limit what they see and what they can do. The audit trail keeps tabs on entries and performance as well as your best customers. Perfect for small internal teams or multiple-shift call center access.

  • View orders
  • View order status
  • View customer’s data
  • Charge credit cards
  • Add/Edit/Delete orders
  • Permission-based, limited access
  • Create call notes
  • Process orders, returns, exchanges, and reship orders
  • Save time managing orders
  • Call center integration (Included with our Enterprise Solutions package)
Order details


Save time handling common shipping tasks. Don’t let order changes derail your shipping process.

  • Generate shipping labels, pick tickets, and receipts quickly and easily.
  • Print individual orders or batch processes at volume.
  • Allow access for individuals on your team or for 3PL partners and control what they see.
  • Ship USPS, FedEX, or UPS quickly and easily.

3PL and Fulfillment Partners (Included with our Enterprise Solutions package)

  • Permission-based logins for partners
  • Simple fulfillment view
  • Pack, ship status
  • Print packing lists
  • Print pick ticket and labels
  • Bulk printing

CrossPeak Demo - Shipment Summary

Straightforward Reporting

Easily understand your business with quick-to-access reports that highlight valuable insights you can use to grow your business. Our reports deliver insight into:

  • Shipments and shipping status
  • Product performance
  • Reships
  • Returns
  • RMAs
  • Coupon usage
  • Payments
  • Customer services cases
CrossPeak Demo - Dashboard