Being able to see product trends and product popularity is valuable information for any business. Knowing what products are big sellers can help you know where to focus your advertising efforts (and what marketing efforts are paying off!) Also, knowing high-sellers is important for stock level purposes—keeping popular products in stock keeps both you and… Read more »
CrossPeak provides call centers with the tools necessary for efficient order processing and excellent customer service. With CrossPeak’s intuitive interface, training is quick and easy—which means less time training and more time handling calls! Useful Features for Call Centers Call tracking for disposition metrics. Ability to create call notes. Easy search for agents to efficiently… Read more »
CrossPeak’s 3PL and Fulfillment Partners Plugin makes high-volume shipping easy. UPS and FedEx integration makes shipping and tracking simple. Partners can print packing lists, pick tickets, and shipping labels in bulk. Have the ability to assign specific products and categories to different partners. Unique partner logins only allow partners access to their orders in the… Read more »
It’s been another great year for CrossPeak OMS. So far in 2018, CrossPeak has: Successfully processed over 80,000 orders Handled over 110,000 product transactions Managed over $6,000,000 in order revenue CrossPeak is a reliable and efficient solution for all of your WooCommerce order management needs. View the online demo or contact us today to learn… Read more »
CrossPeak will play a key role in a successful holiday season for its users this year. With the CrossPeak platform you can: Handle a high volume of orders on the web as well as over the phone, and manage them all from one place. Capture gift messages and select specific delivery dates so that personalized… Read more »
If your business is selling anything online, WooCommerce is a great option. WooCommerce runs on WordPress, whose software powers over 25% of the internet. Check out these WooCommerce stats: Over 51,000,000 downloads Regularly audited by Sucuri – an industry leader in security Runs on WordPress – one of the best platforms for SEO Tons of… Read more »
CrossPeaks’ intuitive platform provides your customer service team the information and abilities to keep your customers satisfied. Whether in-house or outsourced, representative can have completely separate access and visibility for their distinct workflow. This allows representative to quickly access the information that’s most relevant to them, and no more. Customer and fulfillment notes allow representative… Read more »
Managing millions of customer records and millions of dollars in new orders each year, CrossPeak has proven that it is a great solution for many types of businesses. This SaaS solution has been a great fit for more than just traditional hard good retailers, but for any business that needs to service customers and fulfill… Read more »
Our team has been working for several months on our latest update which includes: Faster checkout More robust order processing and management Expanded API capabilities WooCommerce Subscriptions support Improved syncing with WooCommerce Check out the online demo or contact us to learn more!
The transaction alerting email module can send out emails like order confirmation, invoice, ship notice, delivery, return created, and return completed – all automated by account activity. This ensures a consistent inbox brand experience regardless of how the customer interacts.