CrossPeaks’ intuitive platform provides your customer service team the information and abilities to keep your customers satisfied.
Whether in-house or outsourced, representative can have completely separate access and visibility for their distinct workflow. This allows representative to quickly access the information that’s most relevant to them, and no more.
Customer and fulfillment notes allow representative to quickly have the information needed to fully understand the customer’s purchase history and prior correspondence.
Access to transaction and shipment history, as well as ongoing subscriptions and upcoming invoices, allow representative to manage everything from returns and refunds to modifying subscription levels and frequencies.