Real Time Data for Call Centers and 3PL Partners!
- Easy to learn
- Easy to use
- More efficient
- Reduce handle time
- Increase customer satisfaction
- More profitable
The CrossPeak Order Management System was designed for companies that use call centers to support their customer service and sales process. The modular architecture makes it easy to customize the platform for any type of business. With our Call Center and Customer Service modules CrossPeak is a quick-to-deploy and easy-to-learn platform.
Our easy-to-use, high-speed interface allows agents to work at the speed they want to. With reduced handle time and increased efficiency, agents can focus on what really matters – treating customers well, processing orders, closing sales and earning their commissions or incentives. Managers love the efficiency created by lower wait times, reduced call abandonment and better agent performance.
Share real-time order data with you fulfillment partners, allow them to print pick tickets, gift messages, shipping labels and then track the order through the process. Easy for them and valuable to you! Order status is pushed back to the website for your customers to view and for your call center partners to use to support customer calls.